You can send physical 3D models including stone models, plaster models, or 3D printed models. These are typically provided by your orthodontist or dentist upon request.

From the moment your models arrive at our lab, our turnaround time is typically 1-2 business days. You'll receive tracking updates when we dispatch your appliance and when we return your original models.

No. Shipping is completely free. We'll provide a prepaid QR code in your email so you can send your models to us at no cost.

Simply contact your orthodontist or dentist and request your physical 3D models. Most practices will provide these if you ask, though some may charge a small fee.

If you already have your own 3D models, there's no need to order our impression kit. Simply proceed to checkout as usual and select the "I'll send physical 3D models" option.

After you complete your order, you'll receive an email containing a link to generate a prepaid returns QR code. This email will include detailed packaging instructions and guidance on how to safely ship your models to us.

Wrap each model individually in bubble wrap, ensuring all surfaces are protected. Place the wrapped models in a sturdy box with additional padding material around them to prevent movement during transit. Never use thin envelopes or insufficient padding.

No. Do not use DPD lockers or unattended drop points. Always hand your package directly to a courier or post office staff member to ensure proper handling.

Yes. Once we've created your appliance, we'll safely return your original models to you.

Yes. If you have digital 3D scan files, you can send those instead of physical models. Learn more about sending digital scan files.

Stone and plaster models are fragile and carry a risk of breakage during transit, handling, or during the manufacturing process. If a model breaks at any stage, we cannot proceed as we can only work from the original model you provide.

3D printed models can occasionally break during the production process depending on their structure, material, and the type of appliance being made. Please ensure they are robust and well printed before sending.

If you choose to send your own models, you do so entirely at your own risk. We are not responsible for items lost or damaged in transit by couriers. If you prefer added protection, we recommend using your own courier service with appropriate insurance.

Yes. You'll receive tracking information for both the initial shipment to us and the return shipment of your original models.

Once your models arrive at our lab, we'll inspect them and begin production immediately. You'll receive email updates throughout the process.

If you have any questions or need assistance at any point, simply reply to your confirmation email or contact our support team directly by emailing cs@venneir.com. We're here to help.

Please be aware that during the manufacturing process, your models may receive minor scratches or surface marks from machinery and equipment. This is a normal part of production and is sometimes unavoidable. While we take care when handling your models, some marking or wear during the fabrication process is beyond our control. Your models will still be returned to you, but they may show signs of use from production.