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Impression Help Centre

WhatsApp Customer Service Hours: Please take your impressions during the times below for faster approval:

Mon-Fri: 15:00 - 19:00
Sat-Sun: Responses at varying times.

Important: If you have a single-arch kit (upper or lower only), use your first set of putty and contact us via WhatsApp. For dual-arch kits, take one impression (upper or lower) using one set of putty and contact us before continuing.

Step-by-Step Video Tutorial

Watch this video to learn how to take your impressions accurately and easily.

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Submit Impression Photos

Our team approves impressions during:

Mon-Fri: 15:00 - 19:00
Sat-Sun: Responses at varying times

Click here to contact us on WhatsApp.
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PDF Guide for Written Instruction

An additional resource for those who prefer reading, though the video is our top choice.
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Access the Returns Portal

Once approved via WhatsApp, return your impressions quickly and easily.

Customer Service

Need help? Our friendly team is ready to assist. Contact us via:

WhatsApp: +44 7563 088735

Text: +44 7563 088735

Email: cs@venneir.com