Impression Help Centre
Before You Begin Your Impressions
Before you begin, please watch the full video tutorial to familiarise yourself with each step of the impression process. If any part of the process isn’t clear, reach out on WhatsApp for guidance before taking your impression.WhatsApp Live Chat Hours
It is strongly advised to begin taking your impressions during our WhatsApp live chat hours for real-time support and approval.Monday–Friday: 10:00–18:00 GMT
Saturday-Sunday: Submit anytime; we’ll reply when online.
Send First Impression Results Video
Always record and send a clear, well-lit video of your first impression result to our advisor on WhatsApp by clicking here. Never move on to taking a new impression or switching to another set of putty before first getting in touch.
Precision Fluid is Only Required for:
You must not use Precision Fluid until you have contacted our customer service team on WhatsApp and sent a photo of your putty impression. Using Precision Fluid without our approval is not permitted.Upper Impression Tutorial
Lower Impression Tutorial
Fast-track Your Return
First, after all impressions have been approved, request access to our returns portal from our WhatsApp advisor.Shipping back to us typically takes 1–3 working days, depending on how often DPD collects from your chosen drop-off point. We recommend asking staff about their collection schedule, as some locations only collect once per week.
For the fastest return, we strongly recommend using a DPD depot. Parcels dropped off there are usually returned to us the next working day—just 1 working day in transit. Find your nearest depot by clicking here.
We strongly advise against using DPD lockers, as they’re a newer service and can experience delays. If a depot isn’t an option, please check your drop-off point’s collection schedule to avoid hold-ups.
Customer Service
Need help? Our friendly team is ready to assist. Contact us via:
WhatsApp: +44 7563 088735
Text: +44 7563 088735
Email: cs@venneir.com
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Eligibility Help
What if I have more than six missing teeth?
We can still help—even if you have six missing teeth. Select six missing teeth, and we will replace them; your veneers will then end at the next natural gap.
What if I’m missing five or more teeth next to each other?
• Within Your front Teeth (front 6):
If you’re missing more than five or more front teeth next to each other, we won’t be able to cover that span with a click-in veneer and this appliance wont work for you.
• Back Teeth:
If you’re missing five or more teeth next to each other at the back, you can still order—but they will end at the last natural tooth before the gap. The veneers cannot extend over the empty space because, without any teeth there to anchor it, it would have nothing to hold onto and would be loose in your mouth.
What if I have more than 3 large gaps?
If you have more than three large gaps over 1.5 mm each, we can still make this for you. However, your veneers will cover only the three selected large gaps and up to six missing teeth, and then end at the next natural gap.
How do I proceed with this?
When you reach the questionnaire section about missing teeth and large gaps, simply select the maximum allowed number.
We will then design your appliance to cover that maximum—both replacing teeth and filling gaps—and it will end at the next natural gap.
Shade Guide
Diamond White (BL1)
The brightest, most dazzling shade we carry. Think of the whitest “Hollywood smile” you’ve ever seen—BL1 is designed to look brilliantly bright (even a little “artificial”), like permanent veneers at their peak.
Natural White (A1)
The brightest shade that still reads as 100% natural. A1 mimics freshly professional-whitened teeth—clean and bright without ever looking overdone.
Ivory White (A2)
A warm, light ivory tone for genuinely natural-looking teeth. A2 gives you a subtle enhancement that never looks like intense whitening—just healthy, off-white perfection.
Eligibility Help
What if I’m missing five or more teeth next to each other?
• Within Your front Teeth (front 6):
If you’re missing more than five or more front teeth next to each other, we won’t be able to cover that span with a click-in veneer and this appliance wont work for you.
• Back Teeth:
If you’re missing five or more teeth next to each other at the back, you can still order—but they will end at the last natural tooth before the gap. The veneers cannot extend over the empty space because, without any teeth there to anchor it, it would have nothing to hold onto and would be loose in your mouth.
How do I proceed with this?
When you reach the questionnaire section about missing teeth and large gaps, simply select the maximum allowed number.
We will then design your appliance to cover that maximum—both replacing teeth and filling gaps—and it will end at the next natural gap.
Missing Teeth
Any tooth that’s cracked, broken, severely chipped (over ¼ gone), or fully absent is considered “missing” for our rebuild process.
How many teeth can we replace?
We can rebuild up to six teeth per arch, seamlessly blending them with your natural smile.
What will it look like?
Your click-in veneer will cover any gaps or missing sections, so the finished smile appears complete and even.
Is the veneer hollow? Can I bite and chew normally?
No—the veneer is made of solid, durable material that fills in the missing areas, so you can bite and chew just like your natural teeth.
What if I have more than six missing teeth?
We can still help—even if you have six missing teeth. Select six missing teeth, and we will replace them; your veneers will then end at the next natural gap.
What if I’m missing five or more teeth next to each other?
• Within Your front Teeth (front 6):
If you’re missing more than five or more front teeth next to each other, we won’t be able to cover that span with a click-in veneer and this appliance wont work for you.
• Back Teeth:
If you’re missing five or more teeth next to each other at the back, you can still order—but they will end at the last natural tooth before the gap. The veneers cannot extend over the empty space because, without any teeth there to anchor it, it would have nothing to hold onto and would be loose in your mouth.
How do I proceed with more than 6 missing teeth?
On the questionnaire simply select the maximum allowed number of missing teeth.
We will then design your appliance to rebuild and cover 6 missing teeth and fill gaps, ending at the next natural gap.
No Rebuild Needed
Slip on a brighter, confident smile in seconds. These veneers fit right over your existing teeth — no drilling, no dental work, no stress.
What can they cover?
• Stains from tea, coffee or smoking
• Deeper yellowing from ageing or medications
• Worn-down enamel that looks dull
• Small chips or hairline cracks
• White spots or surface marks
Rebuild My Smile
If you’ve got missing parts of teeth, larger damage or uneven spacing, we’ll carefully rebuild those areas into a natural-looking, functional smile. Every extension is custom-made for symmetry and comfort.
When should you choose this?
• Larger chips or broken teeth
• Cracked teeth that need full coverage
• Wider gaps between teeth
• Teeth that are missing or haven’t grown in properly
• Severe wear from grinding
• Short or flattened teeth
• Unusual tooth shapes like peg laterals
• Irregular-looking teeth needing a more natural shape
• A single damaged or discoloured tooth that stands out
Small Gaps
Noticeable spaces between your teeth that are less than the width of two standard plastic bank cards — about 1.5 mm in total.
What is a small gap?
If one bank card fits comfortably between your teeth but two won’t slide in side by side, you’ve got a small gap. Each card is about 0.76 mm thick, so anything below 1.5 mm qualifies.
Will click-in veneers fix this?
Yes — our veneers are perfect for closing these kinds of gaps. They smooth over the space for a full, even smile.
What if your gaps are bigger?
If you can fit two bank cards side by side between your teeth, select “Large Gaps” instead — we’ll need to plan a subtle rebuild to blend everything naturally.
What will it look like with veneers on?
Your smile will appear full and even, with no gaps showing — just seamless, natural-looking teeth.
Large Gaps
Spaces between your teeth that are wide enough to fit two or more plastic bank cards side by side — that’s roughly 1.5 mm or more in width.
What is a large gap?
If you can easily slide two debit or credit cards into the space without force, that’s a large gap. If it only fits one, it’s considered small.
Can click-in veneers fix large gaps?
Yes — they can close wider gaps too. For larger spaces, we’ll custom-build extensions to fill the space naturally and comfortably.
Will this require a rebuild?
Yes. Large gaps require us to extend the tooth shapes more significantly. That’s why you’ll move forward to the rebuild planning step — we’ll design the veneers to fill your smile seamlessly.
How big can the gaps be?
Large gaps can be anything from just over 1.5 mm all the way up to the width of a full tooth.
To close these, we extend the surrounding teeth on either side to complete the look of your smile. If the space is about the size of a full tooth, we may fill it with a lifelike artificial tooth — but only where it looks natural.
For example, if the gap is between your two front teeth, we won’t place an extra front tooth in the middle. Instead, we’ll reshape the area so it blends seamlessly with your natural smile.
What if I have more than 3 large gaps?
If you have more than three large gaps over 1.5 mm each, we can still make this for you. However, your veneers will cover only the three selected large gaps and up to six missing teeth, and then end at the next natural gap.
How do I proceed if I have more than 3?
Simply select the maximum allowed number.
We will then design your appliance to cover that maximum—both replacing teeth and filling gaps—and it will end at the next natural gap.
What will it look like once it’s done?
The veneers will completely close the gaps, giving you a full, even, gap-free smile. Everything is designed to look natural — no one will ever know.
Chipped Teeth
A “chipped” tooth is one where only a small piece—less than about ¼ of its height—is broken off or cracked. If you’ve lost more than that, mark it as “missing.”
How do I know if it’s “chipped” or “missing”?
If the chip affects only a small part of the tooth’s front surface—less than one-quarter—select “chipped.” For larger breaks or deep damage, select “missing.”
Will the veneers cover chips?
Yes—when you wear your veneer, it hides any small chips by fitting over your teeth and creating a smooth, even edge.
Is the veneer hollow? Can I bite and chew normally?
No—your click-in veneer is made of solid, durable material. It’s not hollow behind, so you can bite and chew as usual without worry.
What if more than ¼ of my tooth is gone?
If the missing piece is larger than one-quarter of your tooth’s height, mark it as “missing” so we can rebuild that area under the veneer.
How will my smile look?
Your veneer conceals and smooths over any damage—chips or missing sections won’t be visible, leaving you with a flawless, complete smile.
Retainer Thickness
Which Thickness Should You Choose?
Both options are made using high-grade, UK-sourced material and shaped with precision from your impressions. They’re discreet, effective, and clinically trusted.
Most opt for the 1.5mm
- Built for long-term strength and retention
- Holds shape better under pressure
- Ideal for overnight wear or mild grinding
- Still discreet, still comfortable — just more durable
- The same thickness often used in clinical settings
1.0mm is Slimmer and Lighter
- A good option if you're after something ultra-low profile and minimal. It still offers reliable retention for lighter use or shorter wear.
Both are custom-made, both are made using premium-grade materials — but 1.5mm is built for real-life wear.
The choice depends on how you plan to wear it. If you’re unsure, many people opt for 1.5mm for the added strength and peace of mind — but both options offer reliable, professional-grade retention.
Money-back Guarantee
We want you to feel completely confident with your new product. If you're not fully satisfied with your custom-made appliance when it arrives—whether that's due to its appearance or any other reason—you’re entitled to a full refund, no fuss.
We offer this because we believe in the quality and results of our work. Each appliance is designed by experienced dental technicians using high-quality materials and made to look natural, feel comfortable, and deliver the results you’re expecting.
This guarantee applies to all custom-made products.
Important: To qualify, you must contact us within 24 hours of your product being delivered. We cannot make exceptions.
What’s Covered
- ✔ You’re unhappy with the product’s appearance
- ✔ You feel it doesn’t meet your expectations
- ✔ You notify us within 24 hours of delivery
What’s Not Covered
- ✖ The product has not been returned
- ✖ More than 24 hours have passed since delivery
- ✖ The item has been altered, damaged, or lost
- ✖ Dissatisfaction based on results not promised or described — including expectations of straighter or corrected teeth when this was never offered
How to Claim
- Use our online contact form within 24 hours of receiving your product
Please Note:
- Return shipping is the customer’s responsibility
- Refunds will be issued to your original payment method
- This guarantee applies only to the first item in your order (not including the impression kit). Any additional products purchased in the same order—such as a second or third item—are not covered
- We recommend ordering one item first. If you’re happy with the result, we can remake further items using your original moulds
- This policy covers overall satisfaction, including appearance. Fit issues are handled separately under our warranty policy
- This guarantee does not cover unmet expectations where the product was misunderstood or misrepresented by the customer. Full product details and eligibility criteria are clearly provided before purchase and must be read before ordering.
Venneir Terms & Conditions
These terms and conditions ("Terms") set out the basis on which we supply products and services to you. They outline your legal rights and responsibilities, our legal rights and responsibilities, and provide key information required by law.
Please read these Terms carefully before placing your order. By ordering from Venneir, you agree to be bound by these Terms.
1. WHO WE ARE AND HOW TO CONTACT US
"We", "Us" or "Our" means Venneir (Company No. SC622322). Our registered office address is Venneir, 4 Lynedoch Place, Glasgow, Scotland, G3 6AB. Our principal place of business is located at 54 Oswald Street, Glasgow, G1 4PL.
"You" or "Your" refers to the person using our site and purchasing products from us.
If we need to contact you, we will do so by telephone or by writing to the email address or postal address you provided with your order.
2. OUR PRODUCTS
Our products are custom-made cosmetic appliances based on dental impressions provided by you. All appliances are created by experienced technicians, including GDC-registered dental professionals. Venneir is MHRA compliant and follows UK dental standards for manufacturing cosmetic dental appliances.
3. COSMETIC MISSING TOOTH RETAINERS
Our missing tooth retainers are cosmetic appliances designed to cover visible gaps in the front teeth. They are not dentures or partial dentures, and they do not restore chewing ability or function.
- Are purely cosmetic and do not restore bite or chewing function
- Do not include clasps, adhesives, or dental fittings typically found in dentures
- Are intended to cover one or more missing teeth, but are not suitable for full-arch replacement
- Fit securely like a standard cosmetic retainer
- Provide a discreet, natural-looking solution while awaiting dental treatment or as a temporary cosmetic alternative
These retainers are not sold as medical devices.
4. TERMS OF SALE
Our products are custom-made and may vary in shape, size, and structure compared to images on our website.
We promise to provide a high-quality product that fits securely and enhances appearance, based on the accuracy of the impressions you provide.
5. YOUR RESPONSIBILITIES
- You agree to provide accurate dental impressions and photographs for assessment.
- If reusing impressions on file, you accept full responsibility for any changes in your dental profile that may affect the fit.
- If you receive a faulty product, you agree to give us the opportunity to remake it after providing sufficient evidence.
6. IMPORTANT HEALTH INFORMATION
Our products are not a substitute for professional dental examinations. Please consult your dentist before use if you have:
- Loose teeth, crowns, veneers, fillings, fixed retainers, bondings and all other dental work or part of your dental profile that may be loose.
- Jaw pain, clicking, or difficulty chewing
- Gaps larger than 1mm
- Mouth protrusions or bone growths (tori)
If an impression tray becomes lodged, do not attempt to force it out—seek immediate medical attention. The impression process is a physical task carried out independently by you, and is done entirely at your own discretion and risk. Venneir does not supervise or participate in the act of taking impressions, and therefore accepts no responsibility for any discomfort, injury, or complications that may arise as a result.
7. FIXED RETAINERS
Our products can be used with existing dental work, including fixed metal retainers. However, Venneir cannot be held responsible for any damage to pre-existing dental fixtures, including retainers, that may occur during the impression process or while wearing our appliances. You are solely responsible for ensuring your dental fixtures are secure prior to taking impressions or using our products. If you have any concerns about the stability or integrity of your dental work—including crowns, bridges, or fixed retainers—we strongly advise consulting your dentist before proceeding. Taking impressions over loose, damaged, or recently fitted dental work may increase the risk of complications or damage, for which we cannot accept liability.
8. USAGE WARNINGS
Do not use our products as substitutes for sports mouthguards. Our products are not suitable for:
- Children
- Individuals currently undergoing orthodontic treatment
- People diagnosed with temporomandibular joint dysfunction (TMD)
Stop using the product immediately and seek medical advice if it:
- Interferes with breathing
- Causes gagging, discomfort, or bleeding
- Causes unexpected changes to your bite or jaw
- Exerts abnormal pressure
- Shows signs of damage
Keep the product away from heat above 30°C and out of dishwashers or washing machines.
9. ALLERGIES
If you have known sensitivities or allergies to plastics, silicone, or dental materials, please consult us before ordering. Use without prior consultation is at your own risk. Venneir is not liable for adverse reactions unless we were informed in advance and confirmed suitability.
10. WARRANTY & REPLACEMENTS
For full details of our warranty and what is and isn't covered, please refer to our dedicated warranty page: www.venneir.com/pages/warranty
11. MONEY-BACK GUARANTEE
For full details of our Money-back Guarantee and what is and isn't covered, please refer to our dedicated page: www.venneir.com/pages/money-back-guarantee
12. RETURNS & REFUNDS
Impression Kits & Putty:
- Non-returnable and non-refundable, even if unused
- A £20 deduction applies to any partial refund to cover the cost of the impression kit and shipping
- Classified as medical items and cannot be reused or resold
Order Cancellations:
- Cancellations after moulds have been sent back incur a £10 fee
- Additional £10 fee applies if the moulds have already been posted
Refund Conditions:
- Refunds for promotional offers apply to the lower-cost item if only one is returned
- No refunds for incorrect orders once production begins
- Remakes require return of the original product and new impressions
- We are not liable for normal wear and tear, misuse, or environmental damage. If you clench or grind your teeth, consult a dentist before use.
13. CLICK-IN VENEERS: ELIGIBILITY, ACCURACY, AND REFUND POLICY
Our Click-In Veneers are custom-made cosmetic appliances designed to enhance your existing smile by covering imperfections such as discolouration, small chips, minor gaps (under 2mm), and even replacing up to six missing teeth per arch. They are not designed to straighten or realign your natural teeth, nor are they a substitute for orthodontic or restorative dental treatment.
Eligibility Criteria
Before placing an order, all customers are required to complete a mandatory eligibility questionnaire at checkout and agree to the eligibility terms below.
Please note, these veneers do not correct tooth position. They are a removable cosmetic cover, not a dental device that alters your bite or alignment.
You must acknowledge the following:
“I understand this will not straighten, realign, or correct the position of my teeth. It is a cosmetic appliance designed to enhance my current smile by covering discolouration, minor chips, small gaps, or up to six missing teeth per arch. I understand it will not fix overlapping, crowded, small, or receding teeth.”
We can include up to six missing teeth per arch, provided there are natural teeth on either side of any large gap. We can replace up to four missing teeth in a row — but only when there is a natural tooth at each end of the gap to support the veneer. If you're missing five or more teeth in a row with no teeth on either side, this product is not suitable for that area.
Before completing your purchase, you must tick the following boxes:
- “I’ve read and meet the eligibility criteria”
- “I’ve read and agree to the Terms & Conditions”
A copy of these Terms is emailed to you and tracked for reference.
Accuracy of Information
By submitting your answers and confirming your eligibility, you accept full responsibility for the truthfulness and accuracy of the information provided. If you knowingly provide false or incomplete answers, or fail to disclose relevant dental issues, and proceed with an order, we reserve the right to cancel the order upon review of your impressions.
In these cases, you will not receive a full refund. Instead, a partial refund will be issued, minus the following:
- £20 to cover the cost of the impression kit (non-refundable and non-reusable)
- £20 administration fee to cover handling and prepaid shipping costs
This policy helps protect our time, materials, and service availability, while keeping the process fair and efficient for all customers.
14. SHIPPING & DELIVERIES
- We are not liable for delays, loss, or damage once orders have been dispatched
- If you request your parcel to be left in a "safe place" or delivered to an alternate address, this is done entirely at your own risk
- You must report any lost, damaged, or stolen items within 14 days of the expected delivery date
- Customers sending their own moulds do so at their own risk
- International customers may incur an additional non-refundable shipping fee
15. CONTRACT FORMATION
A legally binding contract forms once we email you an order confirmation. We reserve the right to refuse service at our discretion.
We may terminate the contract if:
- Payment is not made
- No usable impression is received within 90 days
- False or misleading information is provided
- You defame or abuse our staff or company
- You initiate a chargeback or send unauthorised returns
16. CHANGES TO YOUR ORDER
- You may request changes before manufacturing begins
- Once production has started, no changes can be made
- Any agreed changes may affect price or delivery time
17. CHANGES TO OUR PRODUCTS
We may update product features to comply with laws or improve performance. Changes will not materially affect your use of the product.
18. PRICING & ERRORS
Prices may vary depending on your location. All prices include VAT where applicable. We reserve the right to update pricing at any time without notice.
19. INTELLECTUAL PROPERTY
All intellectual property in our products, branding, and processes remains the property of Venneir. You may not copy, reverse-engineer, or misuse our IP.
20. FORCE MAJEURE
We are not liable for any delay or failure caused by events beyond our control, including:
- Acts of God
- Natural disasters
- War or terrorism
- Government restrictions
- Postal or courier disruptions
- Pandemics or public health emergencies
21. GOVERNING LAW
These Terms are governed by UK law. Any legal disputes will be resolved in the UK courts.
For questions or clarification, please contact us at support@venneir.com.
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