How to Take Your Teeth Impressions — Clear Steps, Great Results – Venneir
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Impression Help Centre

Live Impression Approval Hours

Please submit your impressions during our Live Impression Approval hours for real-time support and approval.

Monday–Friday: 10:00–18:00 (BST)
Saturday–Sunday: Submit anytime; we’ll reply when online.

You can submit your first impression by sending us a message on WhatsApp by clicking here once you have followed the instructions below.


1

Pay Full Attention

This is the most important part of your order. Give this your undivided attention—make sure you have no distractions. To avoid any delays, please watch the tutorial video in full and follow each step exactly as shown. Pay close attention to every detail so you get your product as quickly as possible.

2

Watch the Video Tutorial

Watch the relevant video tutorial through at least once without taking any action, this ensures you fully understand the process.

3

Select the Correct Tray

Make sure you are using the correct tray for the correct impression.

Upper Tray

Lower Tray


4

Take an Impression

Brush your teeth thoroughly, then take your first impression. Do not move on to using precision fluid, using more than one putty set, or proceed to a second impression until advised to do so by our Impression Approval team.

5

Submit for Review

Take a photo of your first impression attempt, using your cameras flash and send it to our team during the Impression Approval hours.
Speed up the process of your impression being approved by sending very detailed photos of the inside of your impressions with your phone's flash on.

Chat with an agent to get your impressions reviewed and approved.
This will open a WhatsApp chat with our team.

Submit your Impressions

Precision Fluid

Just a quick note to keep in mind — Precision Fluid is only required for certain products and cases. Once you submit your initial impressions for approval, our team will let you know whether it’s needed. If so, and you don’t already have it, we’ll send it out to you.
You must not use Precision Fluid until you have contacted our Impression Approval team and sent photos or a video of your putty impression. Using Precision Fluid without our approval is not permitted.

Fast-track Your Return

Once all impressions have been approved, please request access to our returns portal from the Impression Approval team.

No need to print anything at home—simply generate your QR code (emailed to you) to find your nearest drop-off points. Just show the QR code at the shop, and they’ll take care of the rest. You can find your nearest DPD parcel shop by clicking here .

Return shipping usually takes 1–3 working days, and sometimes longer—especially if your drop-off point has limited DPD collections. Some locations only collect once a week, so we recommend asking staff about their schedule.

For the smoothest experience, we recommend dropping your parcel off as early in the day as possible—ideally between 8–9AM. DPD drivers often collect in the early afternoon, so an early drop-off maximises the chance it’s collected the same day.

Please avoid using DPD lockers, as they are still a newer service and often experience delays. Timely return is crucial to avoid processing hold-ups.

If there are no convenient drop-off points near you, or you’d prefer to use a courier of your choice, we’ve got you covered—we’ll contribute up to £4 towards your return shipping. Just make sure to keep your receipt and send a copy to cs@venneir.com for reimbursement once we’ve received your return.

If you choose this option, please also email cs@venneir.com to request the correct returns address.

Customer Service

Need help? Our friendly team is ready to assist. Contact us via:

Email: cs@venneir.com