Impression Approval & Support Center

A process developed and refined to make every step stress-free. You’ll find it simple and guided, with clear instructions, helpful tools and support whenever you need it, so taking impressions feels easy and confident.

Simple Steps

  1. Brush your teeth
  2. Watch the tutorial video once all the way through without taking any action
  3. Watch it again while following along to take your impression
  4. Submit photos of your first impression to us on WhatsApp

Video Tutorials

Watch the relevant video tutorial through at least once without taking any action, this ensures you fully understand the process.

Upper Tutorial Video Lower Tutorial Video

Approval & Support

Got a question or ready to submit your impressions? We’re here to help every day, 10am to 6pm.

Contact on WhatsApp

Two blue dental impression trays on a white background

Taking Impression Photos

  • Use a well-lit space or turn your phone's flash on.
  • Take close-up photos showing the top edge of each tooth in the impression.
  • Capture multiple angles. Front, side, and slightly above, so we can see around the full arch.
  • Avoid shadows or blurry images.

Clean, clear images help us approve your impressions faster.


Popular Questions

The whole process usually takes less than 10 minutes per impression.

Each kit includes enough materials for three attempts. Extra materials can be provided if needed.

No, we’ve simplified the process with a step-by-step video tutorial, written instructions, and live WhatsApp support if you need help.

You’ll take a photo and send it to our Impression Approval team during live support hours. We’ll review it quickly and let you know if it’s approved.

Don’t worry, that’s why you have multiple tries. Our team will guide you on how to improve and only move forward once the impression is approved.

As soon as your first one is ready, send a photo for approval. Our approval times are 10am to 6pm every day. Once all impressions are approved, you’ll receive a prepaid QR code to return them to our lab.

Use the free prepaid QR code we provide. Drop them off at your nearest Post Office or DPD Parcel Shop, no printer required.

Extra putty can be sent free of charge. Our team will make sure you get it right.

If any teeth feel loose or unstable, do not attempt an impression. Please consult your dentist first, as impressions can put pressure on teeth and worsen looseness.

Yes, but always take care. If you have any loose veneers, crowns, bridges, or implants, let our team know before starting, we’ll guide you to ensure it’s safe.

You can reach our team on WhatsApp at +1 555 772 2865. We're available every day from 10am to 6pm to help with impression questions, approvals, and real-time support.

Our WhatsApp number is based in the US due to the messaging platform used by our support software provider. It doesn’t affect your service or costs, your messages still go directly to our UK-based team, available every day from 10am to 6pm.