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Money-back Guarantee
We want you to feel completely confident with your new product. If you're not fully satisfied with your custom-made appliance when it arrives—whether that's due to its appearance or any other reason—you’re entitled to a full refund, no fuss.
We offer this because we believe in the quality and results of our work. Each appliance is designed by experienced dental technicians using high-quality materials and made to look natural, feel comfortable, and deliver the results you’re expecting.
This guarantee applies to all custom-made products.
Important: To qualify, you must contact us within 24 hours of your product being delivered. We cannot make exceptions.
What’s Covered
- ✔ You’re unhappy with the product’s appearance
- ✔ You feel it doesn’t meet your expectations
- ✔ You notify us within 24 hours of delivery
What’s Not Covered
- ✖ The product has not been returned
- ✖ More than 24 hours have passed since delivery
- ✖ The item has been altered, damaged, or lost
- ✖ Dissatisfaction based on results not promised or described — including expectations of straighter or corrected teeth when this was never offered
How to Claim
- Use our online contact form within 24 hours of receiving your product
Please Note:
- Return shipping is the customer’s responsibility
- Refunds will be issued to your original payment method
- This guarantee applies only to the first item in your order (not including the impression kit). Any additional products purchased in the same order—such as a second or third item—are not covered
- We recommend ordering one item first. If you’re happy with the result, we can remake further items using your original moulds
- This policy covers overall satisfaction, including appearance. Fit issues are handled separately under our warranty policy
- This guarantee does not cover unmet expectations where the product was misunderstood or misrepresented by the customer. Full product details and eligibility criteria are clearly provided before purchase and must be read before ordering.
