Venneir Terms & Conditions

These terms and conditions ("Terms") set out the basis on which we supply products and services to you. They outline your legal rights and responsibilities, our legal rights and responsibilities, and provide key information required by law.

Please read these Terms carefully before placing your order. By ordering from Venneir, you agree to be bound by these Terms.

1. WHO WE ARE AND HOW TO CONTACT US

"We", "Us" or "Our" means Venneir (Company No. SC622322). Our registered office address is Venneir, 4 Lynedoch Place, Glasgow, Scotland, G3 6AB. Our principal place of business is located at 54 Oswald Street, Glasgow, G1 4PL.

"You" or "Your" refers to the person using our site and purchasing products from us.

If we need to contact you, we will do so by telephone or by writing to the email address or postal address you provided with your order.

2. OUR PRODUCTS

Our products are custom-made cosmetic appliances based on dental impressions provided by you. All appliances are created by experienced technicians, including GDC-registered dental professionals. Venneir is MHRA compliant and follows UK dental standards for manufacturing cosmetic dental appliances.

3. COSMETIC MISSING TOOTH RETAINERS

Our missing tooth retainers are cosmetic appliances designed to cover visible gaps in the front teeth. They are not dentures or partial dentures, and they do not restore chewing ability or function.

• Are purely cosmetic and do not restore bite or chewing function
• Do not include clasps, adhesives, or dental fittings typically found in dentures
• Are intended to cover one or more missing teeth, but are not suitable for full-arch replacement
• Fit securely like a standard cosmetic retainer
• Provide a discreet, natural-looking solution while awaiting dental treatment or as a temporary cosmetic alternative

These retainers are not sold as medical devices.

4. TERMS OF SALE

Our products are custom-made and may vary in shape, size, and structure compared to images on our website.

We promise to provide a high-quality product that fits securely and enhances appearance, based on the accuracy of the impressions you provide.

5. YOUR RESPONSIBILITIES

• You agree to provide accurate dental impressions and photographs for assessment.
• If reusing impressions on file, you accept full responsibility for any changes in your dental profile that may affect the fit.
• If you receive a faulty product, you agree to give us the opportunity to remake it after providing sufficient evidence.

6. IMPORTANT HEALTH INFORMATION

Our products are not a substitute for professional dental examinations. Please consult your dentist before use if you have:

• Loose teeth, crowns, veneers, fillings, fixed retainers, bondings and all other dental work or part of your dental profile that may be loose.
• Jaw pain, clicking, or difficulty chewing
• Gaps larger than 1mm
• Mouth protrusions or bone growths (tori)

If an impression tray becomes lodged, do not attempt to force it out—seek immediate medical attention. The impression process is a physical task carried out independently by you, and is done entirely at your own discretion and risk. Venneir does not supervise or participate in the act of taking impressions, and therefore accepts no responsibility for any discomfort, injury, or complications that may arise as a result.

7. FIXED RETAINERS

Our products can be used with existing dental work, including fixed metal retainers. However, Venneir cannot be held responsible for any damage to pre-existing dental fixtures, including retainers, that may occur during the impression process or while wearing our appliances. You are solely responsible for ensuring your dental fixtures are secure prior to taking impressions or using our products. If you have any concerns about the stability or integrity of your dental work—including crowns, bridges, or fixed retainers—we strongly advise consulting your dentist before proceeding. Taking impressions over loose, damaged, or recently fitted dental work may increase the risk of complications or damage, for which we cannot accept liability.

8. USAGE WARNINGS

Do not use our products as substitutes for sports mouthguards. Our products are not suitable for:

• Children
• Individuals currently undergoing orthodontic treatment
• People diagnosed with temporomandibular joint dysfunction (TMD)

Stop using the product immediately and seek medical advice if it:

• Interferes with breathing
• Causes gagging, discomfort, or bleeding
• Causes unexpected changes to your bite or jaw
• Exerts abnormal pressure
• Shows signs of damage

Keep the product away from heat above 30°C and out of dishwashers or washing machines.

9. ALLERGIES

If you have known sensitivities or allergies to plastics, silicone, or dental materials, please consult us before ordering. Use without prior consultation is at your own risk. Venneir is not liable for adverse reactions unless we were informed in advance and confirmed suitability.

10. WARRANTY & REPLACEMENTS

For full details of our warranty and what is and isn't covered, please refer to our dedicated warranty page: www.venneir.com/pages/warranty

11. MONEY-BACK GUARANTEE

For full details of our Money-back Guarantee and what is and isn't covered, please refer to our dedicated page: www.venneir.com/pages/money-back-guarantee

12. RETURNS & REFUNDS

Impression Kits & Putty:

• Non-returnable and non-refundable, even if unused
• A £20 deduction applies to any partial refund to cover the cost of the impression kit and shipping
• Classified as medical items and cannot be reused or resold

Order Cancellations:

• Cancellations after moulds have been sent back incur a £10 fee
• Additional £10 fee applies if the moulds have already been posted

Refund Conditions:

• Refunds for promotional offers apply to the lower-cost item if only one is returned
• No refunds for incorrect orders once production begins
• Remakes require return of the original product and new impressions
• We are not liable for normal wear and tear, misuse, or environmental damage. If you clench or grind your teeth, consult a dentist before use.

13. CLICK-IN VENEERS: ELIGIBILITY, ACCURACY, AND REFUND POLICY

Our Click-In Veneers are custom-made cosmetic appliances designed to enhance the appearance of your existing smile by masking minor imperfections such as discolouration, small chips, minor gaps (under 2mm), or by replacing up to two missing teeth. They are not designed to move teeth or give the appearance of a straighter or corrected smile.

Eligibility Criteria

Before placing an order, all customers are required to complete a mandatory eligibility questionnaire at checkout. You must confirm that you do not have any of the following:

• More than 2 missing teeth
• A need for a full smile makeover
• Gaps over 2mm
• Loose or wobbly teeth
• Gum disease

We clearly state that these veneers will not correct the position of your teeth, close large gaps, or replace the function of missing teeth. They are a cosmetic cover only, not a substitute for orthodontic or restorative dental treatment. You must also acknowledge that:

“I understand this will not move my teeth or give the appearance of a straighter or corrected smile. It is a cosmetic cover designed to enhance my existing smile by masking discolouration, small chips, minor gaps, or replacing up to two missing teeth. It will not fix crowded, overlapping, small, or receding teeth.”

In addition, we inform all customers that we can only replace up to two missing teeth anywhere in the mouth. If you are missing more, this product is not suitable.

Before completing your purchase, you must tick the following boxes:

• “I’ve read and meet the eligibility criteria”
• “I’ve read and agree to the Terms & Conditions”

A copy of these Terms is emailed to you and is tracked for reference.

Accuracy of Information

By submitting your answers and confirming your eligibility, you accept full responsibility for the truthfulness and accuracy of the information provided. If you knowingly provide incorrect or misleading answers, or fail to disclose relevant dental issues, and proceed to place an order, we reserve the right to cancel the order upon reviewing your impressions.

In such cases, you will not be entitled to a full refund. Instead, a partial refund will be issued, minus the following:

• £20 to cover the cost of the impression kit (non-refundable and non-reusable)
• £20 administration fee to cover handling and prepaid shipping costs

This policy helps protect our time, materials, and resources while ensuring our service remains fair and efficient for all customers.

14. SHIPPING & DELIVERIES

• We are not liable for delays, loss, or damage once orders have been dispatched
• If you request your parcel to be left in a "safe place" or delivered to an alternate address, this is done entirely at your own risk
• You must report any lost, damaged, or stolen items within 14 days of the expected delivery date
• Customers sending their own moulds do so at their own risk
• International customers may incur an additional non-refundable shipping fee

15. CONTRACT FORMATION

A legally binding contract forms once we email you an order confirmation. We reserve the right to refuse service at our discretion.

We may terminate the contract if:

• Payment is not made
• No usable impression is received within 90 days
• False or misleading information is provided
• You defame or abuse our staff or company
• You initiate a chargeback or send unauthorised returns

16. CHANGES TO YOUR ORDER

• You may request changes before manufacturing begins
• Once production has started, no changes can be made
• Any agreed changes may affect price or delivery time

17. CHANGES TO OUR PRODUCTS

We may update product features to comply with laws or improve performance. Changes will not materially affect your use of the product.

18. PRICING & ERRORS

Prices may vary depending on your location. All prices include VAT where applicable. We reserve the right to update pricing at any time without notice.

19. INTELLECTUAL PROPERTY

All intellectual property in our products, branding, and processes remains the property of Venneir. You may not copy, reverse-engineer, or misuse our IP.

20. FORCE MAJEURE

We are not liable for any delay or failure caused by events beyond our control, including:

• Acts of God
• Natural disasters
• War or terrorism
• Government restrictions
• Postal or courier disruptions
• Pandemics or public health emergencies

21. GOVERNING LAW

These Terms are governed by UK law. Any legal disputes will be resolved in the UK courts.

For questions or clarification, please contact us at support@venneir.com.