Venneir® Upper & Lower 1.5mm Professional Whitening Trays Plus Free Travel Case

Extended 12 Month Warranty

Our aim is to provide you with a high-quality product that fits securely and accurately. Every Venneir custom-made appliance—whether it’s a retainer, whitening tray, night guard, or clip-in veneers—is quality checked before dispatch to ensure it meets our high standards.

12-Month Extended Warranty

If you’ve purchased our 12-month Extended Warranty, you’re covered for the following:

• ✔ Cracks or splits from normal use
• ✔ Breaks or fractures during wear
• ✔ Pet damage or chewing
• ✔ Warping from heat (e.g. left in a car or near a radiator)
• ✔ Discolouration from smoking, food, or drinks

Important: This warranty does not cover:

• ✖ Lost items
• ✖ Changes to your teeth or bite
• ✖ Fit issues that should have been reported under the 14-day manufacturer’s warranty
• ✖ Discomfort or irritation caused by the veneers themselves
• ✖ Any damage caused by improper cleaning products

Return shipping of the original product is the customer’s responsibility unless the issue is due to a defect or error on our part.

14-Day Manufacturer’s Warranty (Standard)

Each Venneir product comes with a 14-day manufacturer’s warranty, which covers:

• ✔ Manufacturing errors
• ✔ Material defects
• ✔ Fitting issues due to a fault on our end

To make a claim under the manufacturer’s warranty, please notify us within 14 days of receiving your product by completing our online contact form. Be sure to include a short video and clear images showing the issue. Our team will review this quickly and let you know the next steps.

You will be unable to claim under the manufacturer’s warranty if:

• ✖ A repair or alteration has been attempted
• ✖ The product has been accidentally damaged
• ✖ The product has been lost
• ✖ The product has become stained
• ✖ The product fits but you're unhappy with how it looks (a period of adjustment is normal)

If accepted, we’ll remake your custom-made appliance free of charge — up to 2 arches for dual orders or 1 arch for single orders.

How to Claim a Replacement (Extended Warranty)

• Complete our online contact form
• Provide a short video and clear images of the issue
• Return your original appliance to us for assessment (we’ll provide return instructions)
• Retake your dental impressions — as we do not keep them on file
• We’ll send a new impression kit if needed
• Once both your returned item and new impressions are received, we’ll begin your remake

Additional Notes

• Any issues must be reported within 14 days of receiving your product, otherwise Venneir is not obligated to offer a remake or adjustment.
• Return shipping is the customer’s responsibility unless the issue is due to a defect or error on our part.
• All returns for defects or fit issues must include video evidence before the process can begin. Without this, we may not be able to process your claim.
• Custom-made appliances should only be cleaned using cold water or a specialised retainer cleaner. Using inappropriate products may damage the appliance and void the warranty.

Money-back Guarantee

We want you to feel completely confident with your new product. If you're not fully satisfied with your custom-made appliance when it arrives—whether that's due to its appearance or any other reason—you’re entitled to a full refund, no fuss.

We offer this because we believe in the quality and results of our work. Each appliance is designed by experienced dental technicians using high-quality materials and made to look natural, feel comfortable, and deliver the results you’re expecting.

This guarantee applies to all custom-made products.

Important: To qualify, you must contact us within 24 hours of your product being delivered. We cannot make exceptions.

What’s Covered

• ✔ You’re unhappy with the product’s appearance
• ✔ You feel it doesn’t meet your expectations
• ✔ You notify us within 24 hours of delivery

What’s Not Covered

• ✖ The product has not been returned
• ✖ More than 24 hours have passed since delivery
• ✖ The item has been altered, damaged, or lost

How to Claim

• Use our online contact form within 24 hours of receiving your product

Please Note:

• Return shipping is the customer’s responsibility
• Refunds will be issued to your original payment method
• This guarantee applies only to the first item in your order. Any additional products purchased in the same order—such as a second or third item—are not covered
• We recommend ordering one item first. If you’re happy with the result, we can remake further items using your original moulds
• This policy covers overall satisfaction, including appearance. Fit issues are handled separately under our warranty policy