Shipping (Custom made products)
How much is shipping?
How much is shipping?
UK Mainland
Free - (this includes the impression kit, your return to us and us delivering the final product).
Northern Ireland
£30 - This is due to shipping 3 ways (your initial shipping of the impression kit, we will reimburse your shipping costs of sending it back to us, and includes the shipping cost of delivering the final product).
Rest of the World
£75 - This is due to shipping 3 ways (your initial shipping of the impression kit, we will reimburse your shipping costs of sending it back to us, and includes the shipping cost of delivering the final product).
Shipping
How long does Venneir® take to dispatch?
How long does Venneir® take to dispatch?
Orders placed before 15:00 (GMT) on a weekday will be dispatched the same day and delivered the next working day.
Orders placed after 15:00 (GMT) or over the weekend will be dispatched the next working day and delivered the following working day.
How long will my order take to arrive?
How long will my order take to arrive?
UK
Orders placed before 15:00 (GMT) on a weekday will be dispatched the same day and delivered the next working day.
Orders placed after 15:00 (GMT) or over the weekend will be dispatched the next working day and delivered the following working day.
Northern Ireland, Wales & Highlands
Once dispatched, your order will arrive within 2-3 working days.
Europe
Once dispatched, your order will arrive within 5-7 working days, assuming the package proceeds through customs without any problems.
USA
Toothpaste: Next day delivery available
Once dispatched, your order will arrive within 7-15 working days, assuming the package proceeds through customs without any problems.
Everywhere else
Once dispatched, your order will arrive within 7-15 working days, assuming the package proceeds through customs without any problems.
How much is shipping?
How much is shipping?
UK
Free DPD next working day: Spend £30 or over
DPD next working day: £3.99
Northern Ireland
Free DPD two working days: Spend £30 or over
DPD two working days: £12
Republic of Ireland
Free DPD two working days: Spend £30 or over
DPD two working days: £12
Europe
Free shipping: Spend over £40 or £50 depending on your country
5-7 working days: from £16.95 to £30.00 depending on country
Australia
7-15 working days: from $19.95 AUD to $59.95 AUD depending on weight
USA
Free shipping: Spend over $40
5-7 working days: $3.95
3 working days: $6.95
2 working days: $9.95
1 working day: $24.99
Canada
4-15 working days: from $14.95 CAD to $32.95 CAD depending on weight
Singapore
4-15 working days: from $16.95 SGD to $38.95 SGD depending on weight
Turkey
7-15 working days: £25
UAE & Saudi Arabia
7-15 working days: £22.50
Rest of the world
7-15 working days: £30
Can I track my order?
Can I track my order?
Yes, tracking details will be emailed to you, and if you have chosen to leave your mobile number, tracking details will be sent via text message.
My order hasn't arrived what should I do?
My order hasn't arrived what should I do?
If your order has not arrived do not worry, we will help you as swiftly as possible, please check when your order was placed as this may help.
If your order was placed on Friday, Saturday or Sunday you can expect your order to arrived on Tuesday.
If your order was being sent outside the UK and 15 working days have passed, please get in touch with us at cs@venneir.com.
Returns
Returns Policy
Returns Policy
Sometimes, things don't quite go as planned, and that's perfectly fine! If you change your mind about your purchase, feel free to return your product to us.
- Items must be returned to us within 30 days of your purchase date
- Products must be returned unused, unopened and in original packaging
- Custom products cannot be returned unless there are underlying issues with the product upon inspection
- Due to strict health and safety regulations, impression kits and additional putty are non-returnable and non-refundable, even if unused or unopened. However, we offer a partial refund with a £20 deduction to cover the cost of the impression kit, along with any applicable shipping charges. These items are classified as medical devices and cannot be resold or reused once dispatched, ensuring compliance with government legislation and COSHH (Control of Substances Hazardous to Health) guidelines. For more information, please refer to our Returns section.
- Contact our Customer Support team with photos of your unopened products and valid proof of purchase from Venneir.com, and wait for approval before sending them back to us
- We do not provide prepaid shipping labels, and original shipping costs are excluded from the refund
- Ensure your return has a tracking number and send it through to our team so we can confidently track your order back to our warehouse
- Refunds are provided back to the original method of payment once it has been received and passed inspection from our warehouse
Returns Address
Returns Address
Please do not send your return to an address you have came across online or from any packaging you have received from us, as we dispatch from many different locations around the country.
Contact us first at cs@venneir.com before returning an item, to retrieve the relevant address for your order.
Returning Your Impressions
Returning Your Impressions
Your impressions must be approved by Venneir first before returning them back to us. You can find our contact information for approving your impressions here.
