Christmas & New Year Delivery Times
Delivery Deadlines for Christmas
Delivery Deadlines for Christmas
Order by 11am, Monday 23rd December to receive your order before Christmas.
Delivery Between Christmas & New Year
Delivery Between Christmas & New Year
Orders placed between 11am, 23rd December and 3pm, 27th December will be delivered on Monday, 30th December.
Orders placed between 3pm, 27th December and 3pm, 30th December will be delivered between 31st December – 2nd January.
Delivery After New Year
Delivery After New Year
Orders placed between 3pm, 30th December and 3pm, 3rd January will be delivered on Monday, 6th January 2025.
Normal Delivery Schedule
Normal Delivery Schedule
Normal delivery times will resume on Monday, 6th January 2025.If you have any questions about your delivery, please contact us.
Retainers, Night Guards, Whitening Trays & Essix with Tooth
Impact on Custom Products
Impact on Custom Products
This will affect when you receive retainers, whitening trays, whitening kits, night guards, and Essix with tooth. For receiving your impression kits, please refer to the Christmas & New Year Shipping Times in the tab above, as this falls under our shipping schedule.
Deadline for Receiving Custom Products Before Christmas
Deadline for Receiving Custom Products Before Christmas
We must receive your impression before 18th December to guarantee your custom product will arrive before Christmas.
Any impressions received after 18th December will fall into the New Year.
Lab Closure Dates
Lab Closure Dates
Our lab will be closed from 24th December 2024 until 6th January 2025.
If you ship your impression after 18th December, it will be received on 6th January 2025. As we will have been closed, it will take time to work through the backlog. You can expect to receive your custom product within 7 days.
Normal Times Resume
Normal Times Resume
We expect normal laboratory times to resume around 14th January 2025.
