IF YOU HAVE A KIT FOR UPPER ONLY OR A KIT FOR LOWER ONLY, USE YOUR FIRST SET OF PUTTY AND THEN CONTACT US VIA WHATSAPP BEFORE USING THE EXTRA SET. WE WILL HELP YOU IF THERE WERE ANY MISTAKES.
IF YOU HAVE AN UPPER & LOWER KIT, TAKE ONLY ONE IMPRESSION (EITHER UPPER OR LOWER), USING ONLY ONE SET OF PUTTY, THEN CONTACT US BEFORE CONTINUING.
How to Use Your Impression Kit
Watch & read our instructions once before beginning the process. You will need a timer.
Get set up and select the best fitting tray for your mouth.
Before you start, watch the whole video tutorial without doing anything. This helps you understand what to expect. Then, watch the video again as you do each step, pausing as needed to follow the instructions. Have a timer ready to hand for the time-sensitive steps. Make sure your teeth are brushed and that you are free from any interuptions. Next, choose the correct size of tray (if you have both upper and lower trays, the tray for the upper arch is fuller to accommodate the roof of the mouth –– refer to the tutorial video). Try each tray for size, if your teeth are touching the front or sides of the tray, or if your teeth extend past the the back of the tray –– then the tray is too small, opt for a larger tray.
Mixing the putties
The transition between these next steps is extremely time-sensitive. Ensure you complete these steps promptly, one after the other, to prevent the putty from hardening prematurely. Have a timer set to 40 seconds (we no longer reccomend 60 seconds) and take 1 tub of catalyst and 1 tub of base, then remove the putty from both tubs—do not mix yet. Start the timer for 40 seconds, and mix both putties together until they are a uniform blue colour with no visible streaks (refer to the tutorial video). Next, roll the putty into a ball using the palms of your hands, and make sure there are no cracks, then form a cylinder shape to insert it into the tray (refer to the tutorial video).
Have a timer ready for 4 minutes
Whilst looking in the mirror, position your thumbs on the part of the tray that is between your front and back teeth on the underside . Then, aim to place your front two teeth in the centre of the putty where you made the marks for them to go (refer to video tutorial). Next, at this stage, DO NOT BITE, as it will warp your impression. Instead, push the tray as far as possible in one smooth, steady movement, covering your gum line—the, your impression must be deep. Avoid pressing on the front or back teeth, pushing more than once or readjusting as this will ruin the impression. Pull your lip over the tray and leave it in place for 4 minutes, keeping the tray completely still. Do not clench your teeth or bite, ideally it is best to leave your mouth slightly open. Keep your tray in place by lightly holding it in place using two fingers (for at least 2 minutes) to prevent it from falling or shifting. It is important that you don’t move the tray as moving it will ruin the impression.
Removing the tray from your mouth.
After the 4 minutes is up, follow these steps to remove the tray from your mouth. Don't use the handle to remove the tray– Instead, use your fingers to gently pull on the back of the tray and work your way towards the front to gently release it. Leave the putty securely in the tray.
Submitting your impression result to us via WhatsApp
After taking your first impression, It’s crucial that you contact us on WhatsApp to check if your impression’s good enough to send back to us, or if you’re going to need to try again. If you need to take both an upper AND lower impression, don’t start the second one until you’ve spoken to us. Never use anymore than one set of putty until you contact us. We’ll confirm if your first attempt was a success or if there’s a mistake. We’ve provided an extra set of putty just in case, and we will talk you through your second attempt so you don’t have to buy more putty.
Package it up for returning to us
Fill out the return form found inside the box. Then, put the completed form back in the box, along with your impression, and seal it inside the return bag. Click here to visit the returns section and complete the return process, which will take less than 30 seconds. You’ll receive a QR code, and there’s no need to print anything.
You can simply take your return package to the nearest DPD parcel shop
Simply hand over the package at your local DPD parcel shop location and show the QR code provided (we strongly recommend using DPD parcel shops, as parcels are collected more quickly from these locations, ensuring faster processing). They will handle your return for you. You can find your nearest parcel shop by clicking here. We highly recommend taking a note of your tracking number (below the barcode) so you can see when it has reached us.
We’ll do the rest!
Your package should take 1 working day to reach us. It will take us around 1-2 working days to complete your product, and shipping back to you will take 1 working day. So you can sit back, relax and wait for your custom product to arrive right at your doorstep.
Impression Checklist
- Brush teeth, and have timer ready to hand
- Watch video & read instructions before beginning
- Go through the process using only one set of putty
- Contact us on WhatsApp for approval of your first attempt
Note: Always get in touch if you are unsure about anything.
How your impression should look
Need Assistance?
If you have any questions or need help, please contact us:
- Email: cs@venneir.com
- WhatsApp: +44 7563 088735