Retainers
How long do retainers last?
How long do retainers last?
Essix retainers typically last 6 to 18 months, depending on how they’re used and cared for. The 1mm option may wear out sooner, especially if worn during the day or while clenching. The 1.5mm offers a bit more durability.
How should I clean my retainers?
How should I clean my retainers?
- Daily: Use a soft toothbrush and lukewarm water
- Weekly: Soak in a retainer or denture cleaner (no toothpaste or bleach)
- Avoid hot water, as it can warp the plastic
Can I eat or drink with my retainers in?
Can I eat or drink with my retainers in?
No. Always remove your retainers before eating or drinking anything besides water. Eating with them in can cause cracks, stains, and warping.
Where should I store them?
Where should I store them?
Store your retainers in the case provided when not in use. Keep them away from pets, heat, and direct sunlight.
What shortens a retainer's lifespan?
What shortens a retainer's lifespan?
- Teeth grinding or clenching
- Eating or drinking with them in
- Exposure to heat or hot water
- Not cleaning them regularly
- Wrapping them in tissues (easy to lose or damage)
How will I know it’s time for a replacement?
How will I know it’s time for a replacement?
If you notice any of the following, it’s time to replace them:
- Cracks or splitting
- A loose or tight fit
- Warping
- Persistent odour or buildup that won’t come off
What causes cracks or splitting in my retainers?
What causes cracks or splitting in my retainers?
Cracks or splitting usually happen due to:
- Biting or chewing while wearing them
- Dropping the retainer on hard surfaces
- Using hot water or leaving them in the sun
- General wear and tear over time, especially with 1mm thickness
What causes a loose or tight fit?
What causes a loose or tight fit?
A change in fit can be caused by:
- Natural tooth movement if retainers aren’t worn regularly
- Warping from heat or incorrect storage
- Damage from improper handling
- Retainers that are old and have lost their shape
What causes warping?
What causes warping?
Retainers warp when exposed to high temperatures. Common causes include:
- Cleaning with hot or boiling water
- Leaving them in a hot car or near a radiator
- Wearing them while drinking hot drinks
What causes persistent odour or buildup that won’t come off?
What causes persistent odour or buildup that won’t come off?
This is usually due to:
- Infrequent or improper cleaning
- Using toothpaste, which can cause micro-scratches that trap bacteria
- Not allowing retainers to fully dry before storing
- Wearing while eating or drinking sugary/acidic beverages
Should I choose 1mm or 1.5mm retainers?
Should I choose 1mm or 1.5mm retainers?
- Choose 1mm if you want a lighter, more discreet retainer and don’t grind your teeth.
- Choose 1.5mm if you want something stronger and more durable, especially for nighttime wear or mild grinding.
If you're unsure, 1.5mm is generally a safer choice for longevity.
Will these straighten my teeth?
Will these straighten my teeth?
No—Essix retainers are designed to hold your teeth in place, not move them. If your teeth have shifted, you may need a clear aligner or orthodontic treatment.
What material are your retainers made from?
What material are your retainers made from?
Our retainers are made from clear PETG plastic (polyethylene terephthalate glycol). It’s BPA-free, safe for dental use, and designed to be strong yet comfortable.
What if my retainer feels too tight?
What if my retainer feels too tight?
A snug fit is normal at first, especially after not wearing it for a while.
If it’s uncomfortable or hard to insert, contact us before forcing it in—it may need to be adjusted or replaced.
Do not try to reshape it with heat, as that can cause permanent damage.
What if my retainer doesn’t cover my back teeth?
What if my retainer doesn’t cover my back teeth?
That’s completely normal. Our retainers are designed to cover the front and premolar region, not the very back molars. This helps with comfort and allows the appliance to be thinner and less obtrusive, especially for wear during sleep. As long as the covered teeth are held in position, your alignment is being maintained.
What if my retainer feels too loose?
What if my retainer feels too loose?
- If it slips off easily or no longer feels secure, it’s likely worn out or warped.
- Loose retainers won’t keep your teeth in place properly—get in touch to arrange a replacement.
- Don’t try to bend or adjust the plastic yourself, as it may crack.
Night Guards
Should I choose a retainer or a night guard?
Should I choose a retainer or a night guard?
- Choose a retainer if your goal is to maintain teeth alignment after orthodontic treatment.
- Choose a night guard if you grind or clench your teeth, particularly at night
If you need both alignment retention and grinding protection, we recommend wearing a retainer during the day and a night guard while you sleep. This ensures both functions are handled properly without compromising the fit or durability of either appliance.
Wearing the right appliance at the right time gives your teeth the best protection and support long-term
Should I get a night guard for the top or bottom teeth? Or both?
Should I get a night guard for the top or bottom teeth? Or both?
Most people only need one night guard, typically for the upper teeth, as it’s more comfortable and stable.
However, you might need a bottom guard if:
- You wear braces or a retainer on your top teeth
- You find the top guard too bulky or uncomfortable
- Your dentist recommends it based on bite or wear patterns
Wearing both is rare and usually only advised for severe grinding cases.
Should I choose a night guard or a day guard?
Should I choose a night guard or a day guard?
2mm Day Guard (EVA):
- Designed for mild to moderate daytime grinding
- More flexible and discreet for talking and wearing during the day
- Not as durable for heavy grinding
3mm Night Guard (EVA):
- Thicker and more protective for moderate to heavy nighttime grinding
- Better shock absorption while sleeping
- Slightly bulkier, but much more durable for long-term use
Choose a night guard if you grind or clench your teeth during sleep. Night guards are thicker, more durable, and designed to protect your teeth from prolonged overnight pressure without interfering with breathing or jaw relaxation.
What if my night guard doesn’t cover my back teeth?
What if my night guard doesn’t cover my back teeth?
Our night guards are designed to cover only the teeth necessary for protection—usually from front to second premolars.
- This ensures comfort, easier breathing, and reduced gag reflex
- It's also intentional to reduce pressure on the jaw joint (TMJ)
- As long as the contact areas (where you grind) are protected, full molar coverage isn’t required
Can I wear my night guard during the day?
Can I wear my night guard during the day?
Technically yes, but it’s not recommended. Night guards are bulkier (3mm) and designed for protection during passive sleep, not for comfort during talking or working. For daytime wear, a day guard is more discreet and practical.
How long does a night guard last?
How long does a night guard last?
Typically 1–3 years, depending on grinding severity and care. Heavy bruxers may wear them out faster. Look for signs like bite-through marks, cracks, or changes in fit.
What causes night guards to wear out?
What causes night guards to wear out?
- Heavy grinding
- Biting or chewing while awake
- Cleaning with hot water
- Storing without a case
- Dropping or warping from heat
How do I clean my night guard?
How do I clean my night guard?
- Rinse after each use with lukewarm water
- Gently brush with a soft toothbrush (no toothpaste)
- Deep clean weekly with retainer/denture cleaner
- Dry fully before storing in the case
What material is used for your night guards?
What material is used for your night guards?
Our night guards are made from 3mm EVA (Ethylene Vinyl Acetate), a safe, flexible, BPA-free material designed to absorb clenching and grinding forces during sleep.
Day Guards
Should I choose a day guard or a night guard?
Should I choose a day guard or a night guard?
Choose a day guard if you tend to grind or clench during the day, particularly during work, stress, or focus. Day guards are thinner, lighter, and more discreet—perfect for wear while talking or being active.
If you grind or clench day and night, then get a day guard for through the day and a night guard for at night.
Can I wear my day guard at night?
Can I wear my day guard at night?
Day guards are designed for light to moderate daytime use, but they can be worn at night if you're not a heavy grinder. If you lightly clench or grind and prefer a less bulky option, a day guard may be suitable for overnight wear. However, for moderate to severe bruxism, a dedicated night guard (3mm EVA) is recommended for better protection.
What if my day guard doesn’t cover my back teeth?
What if my day guard doesn’t cover my back teeth?
This is intentional. Day guards are designed to cover only the essential grinding surfaces (usually from the front teeth to second premolars) to ensure a comfortable, low-profile fit.
How long does a day guard last?
How long does a day guard last?
Day guards typically last 6 to 12 months, depending on how frequently and intensely they are used. Check regularly for signs of wear, such as flattening, bite marks, or cracks.
What causes day guards to wear out?
What causes day guards to wear out?
- Frequent daytime clenching
- Biting or chewing with the guard in
- Improper cleaning (e.g., hot water)
- Exposure to heat or rough handling
How do I clean my day guard?
How do I clean my day guard?
- Rinse thoroughly after each use with lukewarm water
- Brush gently with a soft toothbrush and mild soap (no toothpaste)
- Deep clean weekly using a non-abrasive cleaner for dental appliances
- Let it fully dry before storing in its case
What material is used for your day guards?
What material is used for your day guards?
Our day guards are made from 2mm EVA (Ethylene Vinyl Acetate)—a soft, BPA-free material that’s flexible, protective, and ideal for daytime use due to its comfort and discreet profile.
Whitening Trays
How do I use whitening trays?
How do I use whitening trays?
Fill up the small dots inside the trays—these have been placed by our technicians to guide where gel should go. Apply a small amount of whitening gel into each dot and wear the trays as directed. Do not overfill. The recommended wear time depends on the type of gel you are using. For our PAP-based gel, please refer to this guide for specific usage instructions, as peroxide, PAP, and other ingredients vary.
Do whitening trays really work?
Do whitening trays really work?
Yes, when used consistently and correctly. Our trays are custom-fitted to ensure the gel stays in close contact with your teeth for optimal results.
Can I eat or drink while wearing them?
Can I eat or drink while wearing them?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
How should I clean my trays?
How should I clean my trays?
Rinse them with lukewarm water after each use and gently brush them using a soft toothbrush—avoid hot water and abrasive cleaners.
Where should I store them?
Where should I store them?
After cleaning and fully dried, always keep them in the protective case provided to prevent warping, damage, or contamination.
What if the trays feel too tight or loose?
What if the trays feel too tight or loose?
Fit issues are usually linked to impression accuracy. If you're experiencing discomfort, please contact our support team for guidance.
Do you provide the whitening gel too?
Do you provide the whitening gel too?
Gels are sold separately unless explicitly included in a bundle or promotion. Be sure to check your product listing.
What if my trays don’t fit properly?
What if my trays don’t fit properly?
If your trays feel too loose, too tight, or don’t sit correctly, please contact us within 14 days of receiving them. We’ll assess the issue and advise next steps. For full details on eligibility and our remake process, please visit here.
Can I reuse the trays?
Can I reuse the trays?
Yes. With proper care, your trays can last 6-12 months. Replace them if they become cracked, warped, or discoloured.
Can I use bleach or peroxide in the trays?
Can I use bleach or peroxide in the trays?
Yes these are safe and built to handle all types of whitening gels from peroxide to PAP.
Missing Tooth Retainer
Will the missing tooth retainer cover my gap naturally?
Will the missing tooth retainer cover my gap naturally?
Yes. Our missing tooth retainers are custom-made to match the shape and shade of your existing teeth. They include a discreet tooth fill in the area where your natural tooth is missing, designed to blend in seamlessly with your smile.
What is it made from?
What is it made from?
The appliance is made from 1mm PETG—the same crystal-clear, dental-grade material used in our standard retainers. It’s thin, strong, and designed to be discreet while maintaining its shape.
Can I eat with the missing tooth retainer in?
Can I eat with the missing tooth retainer in?
Yes, you can eat while wearing it, but we don’t recommend doing so excessively. The retainer is made from a durable yet thin material, and chewing hard foods like nuts or ice can risk cracking or warping it. If you do eat with it in, be cautious and clean it thoroughly afterwards to avoid staining or build-up.
Is the tooth piece fixed or removable?
Is the tooth piece fixed or removable?
Yes, the material we use to fill the gap is built into the retainer and is not removable. It’s made to blend in naturally with your existing teeth—most customers find the result visually unnoticeable. It stays securely in place when worn and is shaped to suit your dental arch.
How long will it last?
How long will it last?
With proper care, the missing tooth retainer can last 6-12 months. Lifespan varies depending on usage and how well the product is maintained.
What if the colour doesn’t match?
What if the colour doesn’t match?
We send you a physical shade guide containing the exact materials used in the gap fill area, allowing you to select the closest match to your natural teeth. If the colour you receive does not reflect what you selected, please contact us within 14 days of receiving your item.
How does it stay on my teeth?
How does it stay on my teeth?
It stays in place through natural retention—meaning it’s custom-fitted to the shape of your teeth using your impressions. This allows it to grip securely without the need for adhesives.
Can I kiss with it in?
Can I kiss with it in?
Yes, you can. The appliance sits tightly to your teeth and is discreet. Most customers report that it feels stable and goes unnoticed during close contact like kissing.
Can I drink with it in?
Can I drink with it in?
Yes, you can drink with it in, though we recommend avoiding hot drinks like tea or coffee, and anything likely to stain. Rinse the retainer afterwards to keep it clean and clear.
Can I wear it to bed?
Can I wear it to bed?
You can wear it overnight, but it is not required. If you do choose to sleep with it in, ensure it's clean and properly seated before going to bed.
Will people notice it?
Will people notice it?
The material used for the gap fill is matched closely to your natural teeth using your selected shade. Most customers find it blends in very naturally, and others rarely notice it's there unless told.
How does it feel?
How does it feel?
It feels similar to a standard retainer—smooth, lightweight, and snug. It may take a day or two to get used to, but it shouldn’t cause discomfort if worn properly.
Do I have to visit a dentist?
Do I have to visit a dentist?
No dentist visit is needed. We provide everything you need to take your impressions at home. Your custom piece is then made by our lab team using those moulds.
How many teeth can it replace?
How many teeth can it replace?
This appliance is designed to visually fill up to three adjacent gaps in one area. It’s a cosmetic solution—not a dental replacement—and should only be used for appearance, not function.
Whitening Kits
What’s included in the whitening kit?
What’s included in the whitening kit?
Each whitening kit includes everything needed to begin whitening at home:
- A set of custom-fitted whitening trays (see more here)
- 3 whitening syringes (each containing 5ml of gel)
- LED accelerator light to enhance the whitening process
- Protective storage case
- Full usage and care instructions
How many whitening gels come in the kit?
How many whitening gels come in the kit?
The kit includes 3 syringes, each containing 5ml of gel. That’s enough for approximately 5 full treatments per syringe—one full treatment uses 0.5ml per tray (1ml total for top and bottom).
How long will the whitening gels last?
How long will the whitening gels last?
Used correctly, each syringe provides around 5 treatments. That’s 15 full treatments in total per kit. Use 0.5ml per tray per session—using more will not improve results and may cause overflow or irritation.
How long until I see results?
How long until I see results?
Most customers begin seeing visible results in as little as 60 minutes after the first session. For best outcomes, use the kit daily for up to 2 weeks or until your desired shade is reached. Top up as needed to maintain your results.
Is the whitening gel suitable for sensitive teeth?
Is the whitening gel suitable for sensitive teeth?
Yes. Our whitening formula is PAP-based and completely peroxide-free, making it non-irritating and suitable for people with sensitive teeth. It’s designed to whiten effectively without causing the sharp sensitivity often associated with peroxide-based products.
Is it safe to use on veneers, crowns, or composite bonding?
Is it safe to use on veneers, crowns, or composite bonding?
Yes, it is safe. Our PAP formula is gentle and non-corrosive, which means it won’t damage dental work like veneers, crowns, or composite bonding. However, while it’s safe, it may not produce the same whitening effect as it does on natural enamel.
Will it whiten my veneers, crowns, or bonding?
Will it whiten my veneers, crowns, or bonding?
Not in the same way it whitens natural teeth. These materials do not lighten in shade. However, PAP can lift surface stains, helping restore their original brightness if they’ve become dull or discoloured over time.
Why don’t peroxide gels work well on dental work?
Why don’t peroxide gels work well on dental work?
Peroxide-based formulas are aggressive and can weaken the surface of composite and ceramic materials. They don’t absorb into these surfaces the way they do into natural enamel, so the whitening effect is limited. This also increases the risk of irritation or uneven whitening.
Why do you use PAP instead of peroxide?
Why do you use PAP instead of peroxide?
PAP (Phthalimidoperoxycaproic acid) is a modern alternative that oxidises stains without harming enamel or dental restorations. It lifts discolouration from the tooth surface and is effective on both natural and artificial materials—especially useful for people with mixed dental work.
How does whitening dental work work if it doesn’t change the material colour?
How does whitening dental work work if it doesn’t change the material colour?
Whitening doesn’t "dye" your teeth whiter—it lifts and removes stains on the surface. For veneers, crowns, or bonding, this means it helps restore their original shade by removing staining from things like tea, coffee, wine, and smoking. It won’t make them whiter than their original manufactured colour.
What is the LED whitening light and how does it work?
What is the LED whitening light and how does it work?
Our LED whitening light is a compact, hands-free accelerator designed to enhance the effects of your whitening gel. It plugs directly into your phone using the included multi-adapter cable (compatible with most iPhone and Android devices). No batteries or charging are required—it draws power from your phone.
Does the LED light make whitening more effective?
Does the LED light make whitening more effective?
Yes. The light helps activate the whitening ingredients (especially PAP-based gels) by accelerating the breakdown of surface stains. While the gel does the whitening, the light ensures the process happens faster and more evenly, helping you get visible results sooner.
How do I use the LED light?
How do I use the LED light?
Once your whitening trays are filled and in place, plug the LED light into your phone and place the light shield gently over your mouth. The built-in 16-minute timer will guide your session length—no need to track time separately. The light will turn off automatically when your session is complete.
Is the LED light safe to use every day?
Is the LED light safe to use every day?
Yes. The LED light is low-heat and completely safe for daily use when paired with your whitening gel and trays. Always follow the instructions provided in your kit.
Does the LED light work without the gel?
Does the LED light work without the gel?
No. The LED light is a supporting tool—it enhances the performance of the gel but does not whiten teeth on its own. Always use it in combination with your whitening trays and gel.
Do I need to charge the LED light?
Do I need to charge the LED light?
No. The LED light doesn’t contain a battery. It runs directly off your mobile phone and includes adapters for Lightning, USB-C, and Micro USB connections.
