How to Take Your Teeth Impressions — Clear Steps, Great Results – Venneir Skip to content
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Impression Help Centre

WhatsApp Live Chat Hours

It is strongly advised to begin taking your impressions during our WhatsApp live chat hours for real-time support and approval.

Monday–Friday: 10:00–18:00 GMT
Saturday-Sunday: Submit anytime; we’ll reply when online.


1

Pay Full Attention

This is the most important part of your order. Give this your undivided attention—make sure you have no distractions. To avoid any delays, please watch the tutorial video in full and follow each step exactly as shown. Pay close attention to every detail so you get your product as quickly as possible.

2

Watch the Video Tutorial

Watch the relevant video tutorial through at least once without taking any action, this ensures you fully understand the process.

3

Select the Correct Tray

Make sure you are using the correct tray for the correct impression.

Upper Tray

Lower Tray


4

Take an Impression

Brush your teeth thoroughly, then take your first impression. Do not use precision fluid, more than one putty set, or proceed to a second impression until advised to do so by our WhatsApp team.

5

Submit for Review

Take a video of your first impression attempt, using your cameras flash and send it to our team on WhatsApp. Do not use precision fluid, more than one putty set, or proceed to a second impression until advised to do so by our WhatsApp team.
Speed up the process of your impression being approved by sending very detailed videos and photos of the inside of your impressions with your camera's flash on. This is very important.

Precision Fluid is Only Required for:

You must not use Precision Fluid until you have contacted our customer service team on WhatsApp and sent a photo of your putty impression. Using Precision Fluid without our approval is not permitted.

Fast-track Your Return

After all impressions have been approved, request access to our returns portal from our WhatsApp advisor.

Shipping back to us typically takes 1–3 working days, depending on how often DPD collects from your chosen drop-off point. We recommend asking staff about their collection schedule, as some locations only collect once per week.

For the fastest return, we strongly recommend using a DPD depot. Parcels dropped off there are usually returned to us the next working day—just 1 working day in transit. Find your nearest depot by clicking here.

We strongly advise against using DPD lockers, as they’re a newer service and can experience delays. If a depot isn’t an option, please check your drop-off point’s collection schedule to avoid hold-ups.

Customer Service

Need help? Our friendly team is ready to assist. Contact us via:

WhatsApp: +44 7563 088735

Text: +44 7563 088735

Email: cs@venneir.com