Warranty & Replacement Policy
Our aim is to provide you with a high-quality product that fits securely and accurately. Every Venneir custom-made appliance—whether it’s a retainer, whitening tray, night guard, or clip-in veneers—is quality checked before dispatch to ensure it meets our high standards.
14-Day Manufacturer’s Warranty
Each Venneir product comes with a 14-day manufacturer’s warranty, which covers:
✔ Manufacturing errors
✔ Material defects
✔ Fitting issues due to a fault on our end
To make a claim under the manufacturer’s warranty, please notify us within 14 days of receiving your product by completing our online contact form. Be sure to include a short video and clear images showing the issue. Our team will review this quickly and let you know the next steps.
You will be unable to claim under the manufacturer’s warranty if:
✖ A repair or alteration has been attempted
✖ The product has been accidentally damaged
✖ The product has been lost
✖ The product has become stained
✖ The product fits but you're unhappy with how it looks (a period of adjustment is normal)
If accepted, we’ll remake your custom-made appliance free of charge — up to 2 arches for dual orders or 1 arch for single orders.
How to Make a Claim
- Complete our online contact form
- Provide a short video and clear images of the issue
Additional Notes
- Any issues must be reported within 14 days of receiving your product, otherwise Venneir is not obligated to offer a remake or adjustment.
- All returns for defects or fit issues must include video evidence before the process can begin. Without this, we may not be able to process your claim.
- Custom-made appliances should only be cleaned using cold water or a specialised retainer cleaner. Using inappropriate products may damage the appliance and void the warranty.
