Ordering & Turnaround

Details on how long orders take, production schedules, express options and what to expect from order to delivery.

UK orders ship next working day. For custom appliances, express production upgrades are available at checkout. Ask us to explain fees and options.

If the order hasn’t been dispatched or entered production, yes. Contact support to swap items or adjust your order. Once it’s in production or shipped, changes cannot be made.

Yes, as long as your item hasn’t been dispatched or impressions submitted. Custom-made products often can’t be cancelled once manufacture begins.

Contact us ASAP. If changes can be made before dispatch or production, we’ll help. If already made, we can’t swap or refund that part of the order.

If something is missing, email us at cs@venneir.com with your order number. We’ll send the missing item or coordinate resolution quickly.

  • Retainers, night/day guards & whitening trays: 5 working days after receiving the impression
  • Click-in veneers & missing-tooth retainers: 7‑10 working days


Occasionally we run express promotions for faster delivery.

Yes. Express upgrades are available at purchase. If your order is still in pre-production, contact us to move to express services.

Production starts on the first working day after we receive your final, approved impression and all specifications (shade, tooth count, etc.).

Bank holidays pause production and shipping times. For example, if we receive your impression just before a bank holiday, the lead time resumes the next working day.

Yes. We’ll email you when your impression is received, when your appliance passes quality control, and when it has been dispatched.

If the impression is unusable or missing details, we’ll contact you immediately to request a remake. Delays due to shipping don’t count against you.

If your order has not entered production yet, we can often switch it to express. Contact us as soon as possible to check availability and extra cost.