Both options are made using high-grade, UK-sourced material and shaped with precision from your impressions. They’re discreet, effective, and clinically trusted.
Both are custom-made, both are made using premium-grade materials — but 1.5mm is built for real-life wear.
The choice depends on how you plan to wear it. If you’re unsure, many people opt for 1.5mm for the added strength and peace of mind — but both options offer reliable, professional-grade retention.
We want you to feel completely confident with your new product. If you're not fully satisfied with your custom-made appliance when it arrives—whether that's due to its appearance or any other reason—you’re entitled to a full refund, no fuss.
We offer this because we believe in the quality and results of our work. Each appliance is designed by experienced dental technicians using high-quality materials and made to look natural, feel comfortable, and deliver the results you’re expecting.
This guarantee applies to all custom-made products.
Important: To qualify, you must contact us within 24 hours of your product being delivered. We cannot make exceptions.
What’s Not Covered
Please Note:
We can include up to 2 missing teeth per arch. Here’s how to choose the right option:
These terms and conditions ("Terms") set out the basis on which we supply products and services to you. They outline your legal rights and responsibilities, our legal rights and responsibilities, and provide key information required by law.
Please read these Terms carefully before placing your order. By ordering from Venneir, you agree to be bound by these Terms.
"We", "Us" or "Our" means Venneir (Company No. SC622322). Our registered office address is Venneir, 4 Lynedoch Place, Glasgow, Scotland, G3 6AB. Our principal place of business is located at 54 Oswald Street, Glasgow, G1 4PL.
"You" or "Your" refers to the person using our site and purchasing products from us.
If we need to contact you, we will do so by telephone or by writing to the email address or postal address you provided with your order.
Our products are custom-made cosmetic appliances based on dental impressions provided by you. All appliances are created by experienced technicians, including GDC-registered dental professionals. Venneir is MHRA compliant and follows UK dental standards for manufacturing cosmetic dental appliances.
Our missing tooth retainers are cosmetic appliances designed to cover visible gaps in the front teeth. They are not dentures or partial dentures, and they do not restore chewing ability or function.
These retainers are not sold as medical devices.
Our products are custom-made and may vary in shape, size, and structure compared to images on our website.
We promise to provide a high-quality product that fits securely and enhances appearance, based on the accuracy of the impressions you provide.
Our products are not a substitute for professional dental examinations. Please consult your dentist before use if you have:
If an impression tray becomes lodged, do not attempt to force it out—seek immediate medical attention. The impression process is a physical task carried out independently by you, and is done entirely at your own discretion and risk. Venneir does not supervise or participate in the act of taking impressions, and therefore accepts no responsibility for any discomfort, injury, or complications that may arise as a result.
Our products can be used with existing dental work, including fixed metal retainers. However, Venneir cannot be held responsible for any damage to pre-existing dental fixtures, including retainers, that may occur during the impression process or while wearing our appliances. You are solely responsible for ensuring your dental fixtures are secure prior to taking impressions or using our products. If you have any concerns about the stability or integrity of your dental work—including crowns, bridges, or fixed retainers—we strongly advise consulting your dentist before proceeding. Taking impressions over loose, damaged, or recently fitted dental work may increase the risk of complications or damage, for which we cannot accept liability.
Do not use our products as substitutes for sports mouthguards. Our products are not suitable for:
Stop using the product immediately and seek medical advice if it:
Keep the product away from heat above 30°C and out of dishwashers or washing machines.
If you have known sensitivities or allergies to plastics, silicone, or dental materials, please consult us before ordering. Use without prior consultation is at your own risk. Venneir is not liable for adverse reactions unless we were informed in advance and confirmed suitability.
For full details of our warranty and what is and isn't covered, please refer to our dedicated warranty page: www.venneir.com/pages/warranty
For full details of our Money-back Guarantee and what is and isn't covered, please refer to our dedicated page: www.venneir.com/pages/money-back-guarantee
Impression Kits & Putty:
Order Cancellations:
Refund Conditions:
Our Click-In Veneers are custom-made cosmetic appliances designed to enhance the appearance of your existing smile by masking minor imperfections such as discolouration, small chips, minor gaps (under 2mm), or by replacing up to two missing teeth. They are not designed to move teeth or give the appearance of a straighter or corrected smile.
Eligibility Criteria
Before placing an order, all customers are required to complete a mandatory eligibility questionnaire at checkout. You must confirm that you do not have any of the following:
We clearly state that these veneers will not correct the position of your teeth, close large gaps, or replace the function of missing teeth. They are a cosmetic cover only, not a substitute for orthodontic or restorative dental treatment. You must also acknowledge that:
“I understand this will not move my teeth or give the appearance of a straighter or corrected smile. It is a cosmetic cover designed to enhance my existing smile by masking discolouration, small chips, minor gaps, or replacing up to two missing teeth. It will not fix crowded, overlapping, small, or receding teeth.”
In addition, we inform all customers that we can only replace up to two missing teeth anywhere in the mouth. If you are missing more, this product is not suitable.
Before completing your purchase, you must tick the following boxes:
A copy of these Terms is emailed to you and is tracked for reference.
Accuracy of Information
By submitting your answers and confirming your eligibility, you accept full responsibility for the truthfulness and accuracy of the information provided. If you knowingly provide incorrect or misleading answers, or fail to disclose relevant dental issues, and proceed to place an order, we reserve the right to cancel the order upon reviewing your impressions.
In such cases, you will not be entitled to a full refund. Instead, a partial refund will be issued, minus the following:
This policy helps protect our time, materials, and resources while ensuring our service remains fair and efficient for all customers.
A legally binding contract forms once we email you an order confirmation. We reserve the right to refuse service at our discretion.
We may terminate the contract if:
We may update product features to comply with laws or improve performance. Changes will not materially affect your use of the product.
Prices may vary depending on your location. All prices include VAT where applicable. We reserve the right to update pricing at any time without notice.
All intellectual property in our products, branding, and processes remains the property of Venneir. You may not copy, reverse-engineer, or misuse our IP.
We are not liable for any delay or failure caused by events beyond our control, including:
These Terms are governed by UK law. Any legal disputes will be resolved in the UK courts.
For questions or clarification, please contact us at support@venneir.com.
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