IF YOU HAVE A KIT FOR UPPER ONLY OR A KIT FOR LOWER ONLY, USE YOUR FIRST SET OF PUTTY AND THEN CONTACT US VIA WHATSAPP BEFORE USING THE EXTRA SET. WE WILL HELP YOU IF THERE WERE ANY MISTAKES.
IF YOU HAVE AN UPPER & LOWER KIT, TAKE ONLY ONE IMPRESSION (EITHER UPPER OR LOWER), USING ONLY ONE SET OF PUTTY, THEN CONTACT US BEFORE CONTINUING.
Watch & read our instructions once before beginning the process.
How to Use Your Impression Kit
Watch & read our instructions once before beginning the process. You will need a timer.
Get set up and select the best fitting tray for your mouth.
First, once you have read the instructions through and understand them completley, have a timer ready to hand for the time-sensitive steps. Make sure your teeth are brushed and that you are free from any interuptions. Next, choose the correct size of tray (if you have both upper and lower trays, the tray for the upper arch is fuller to accommodate the roof of the mouth).Try each tray for size, and if your teeth are touching the front or the sides of the tray, the tray is too small. The transition between steps 2 and 3 is time-sensitive. Ensure you complete these next steps promptly, one after the other, to prevent the putty from hardening prematurely.
Mixing the putties
Have a timer set to 60 seconds and take 1 tub of catalyst and 1 tub of base, then remove the putty from both tubs—do not mix yet. Start the timer for 60 seconds, and mix both putties together until they are a uniform colour (blue) with no visible streaks. We have included spare putty in case of any mistakes (do not use the extra tubs until you have contacted us first). Next, roll the putty into a ball, and make sure there are no cracks, then form a cylinder shape around 4 inches long and insert it into the tray.
Have a timer ready for 4 minutes
Whilst looking in a mirror, with the tray centred, aim to place your teeth in the center of the putty. Place the tray over your teeth in a single, steady movement—use your thumbs to press up towards the middle part of your mouth. Make sure to push your teeth as far down into the putty as possible at the front and the back. Also, make sure to push the putty over your gum line (the deeper the impression, the better). Pull your lip over the tray and leave it in place for 4 minutes, keeping the tray completely still.
Removing the tray from your mouth.
Tip: Fill your mouth with air and puff out your cheeks to help gently release the dental impression tray from your teeth. Don't use the handle to remove it. Instead, use your fingers to gently pull down on the back of the tray and work your way towards the front. Leave the putty in the tray.
Submitting your impression result to us via WhatsApp
Click the button at the top of the page to submit your first attempt to us. It is very important that you submit your results to us before returning your impression, for if we have to resend the kit, you will have to pay return postage for any subsequent attempts.
Package it up for returning to us
First, fill in the returns form found inside the box. Then, with the hardened putty still in the tray, place it back into the box you received it in. Remove the returns label from the box, then seal the box using stickers provided or cellotape. Attach the returns label and it is ready to go.
You can simply take your return package to the closest drop off point
If you have a UPS return label, you can drop off your return package at your closest UPS drop off point, find where you nearest drop off point is by clicking here. If you have a Royal Mail return label you can find your nearest drop off point by clicking here. We recommend making a record of your tracking number (above the QR code) so you can see when it has reached us.
We’ll do the rest!
Sit back and wait for your shiny new retainer or night guard to be shipped straight to your door.
Impression Checklist
- Teeth have been brushed, and timer ready to hand
- Instructions read through and understood
- Correct size of tray has been chosen for your mouth
- Putty is mixed into a solid blue colour, no cracks
- Teeth have been pushed as far into the putty as possible
Note: Never use your extra set of putties before contacting us first.
How your impression should look
Need Assistance?
If you have any questions or need help, please contact us:
- Email: cs@venneir.com
- WhatsApp: +44 7563 088735