Venneir® Extended 12 Month Warranty

This extended 12 month warranty covers retainers, night guards and whitening trays.

You’re covered for the following:

✔ Cracks or splits from normal use
✔ Breaks or fractures during wear
✔ Pet damage or chewing
✔ Warping from heat (e.g. left in a car or near a radiator)
✔ Discolouration from smoking, food, or drinks

Important: This warranty does not cover:
✖ Lost items
✖ Changes to your teeth or bite
✖ Fit issues that should have been reported under the 14-day manufacturer’s warranty
✖ Discomfort or irritation caused by the veneers themselves
✖ Any damage caused by improper cleaning products

Return shipping of the original product is the customer’s responsibility unless the issue is due to a defect or error on our part.

How to Claim a Replacement (Extended Warranty)

1. Complete our online contact form
2. Provide a short video and clear images of the issue
3. Return your original appliance to us for assessment (we’ll provide return instructions)
4. Retake your dental impressions — as we do not keep them on file
5. We’ll send a new impression kit if needed
6. Once both your returned item and new impressions are received, we’ll begin your remake

Additional Notes

• Any issues must be reported within 14 days of receiving your product, otherwise Venneir is not obligated to offer a remake or adjustment.
• Return shipping is the customer’s responsibility unless the issue is due to a defect or error on our part.
• All returns for defects or fit issues must include video evidence before the process can begin. Without this, we may not be able to process your claim.
• Custom-made appliances should only be cleaned using cold water or a specialised retainer cleaner. Using inappropriate products may damage the appliance and void the warranty.